Shipping policy

Shipping Policy

At The Custom Closet, we focus on fast, reliable production and shipping. Please review the details below before placing your order.

Processing & Production Time

All orders are made to order.

  • Orders are processed based on current production volume
  • Same-day printing is available depending on cutoff time and capacity
  • Orders placed after cutoff will be processed the next business day

👉 Production time begins after your order is submitted and confirmed.

Rush Orders

Rush service is available for faster production.

  • Rush orders are prioritized and printed within a shorter timeframe
  • Rush service must be added at checkout
  • Availability depends on daily production capacity

👉 Without rush service, orders follow standard production timing.

Shipping Methods

We offer shipping through standard carriers.

  • Shipping options and rates are calculated at checkout
  • Delivery speed depends on the carrier selected

👉 Shipping time is separate from production time.

Local Pickup

Local pickup may be available for customers in Ronkonkoma, NY.

  • You will be notified when your order is ready
  • Do not arrive for pickup until confirmation is received

Delivery Time

Estimated delivery times vary based on:

  • Shipping method selected
  • Carrier performance
  • Destination location

👉 We do not guarantee delivery dates once the package is shipped.

Shipping Delays

Once your order has been handed to the carrier:

  • We are not responsible for delays, lost, or damaged packages
  • Carrier delays are outside of our control

If an issue occurs, contact us and we will assist in resolving it.

Incorrect Address

Customers are responsible for providing the correct shipping address.

  • Orders shipped to incorrect addresses may be delayed or lost
  • Additional fees may apply for reshipping

Order Tracking

Tracking information will be provided once your order is shipped.

👉 Please allow time for tracking updates to appear.

Final Reminder

✔ Production time and shipping time are separate
✔ Same-day printing depends on cutoff and capacity
✔ We are not responsible for carrier delays

📦 Shipping Available Nationwide
📲 Call/Text: 631-484-8141

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